Volunteer Recruitment & Welfare Lead

Role Description

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The Volunteer Recruitment & Welfare Lead is responsible for the people who make East Coast Pride happen. They will lead on attracting, recruiting and onboarding volunteers across the year, and on making sure every volunteer is supported, safe and valued from their first contact through to the end of their involvement.

Working closely with the Board and every other Lead, the postholder will understand where volunteers are needed, match people to the right roles, and build a welcoming, inclusive volunteer culture. On event days they will lead the volunteer operation, including check-in, briefings, breaks and welfare.

This role suits someone who is warm, organised and genuinely interested in people, with the confidence to handle sensitive conversations and the structure to keep a large volunteer team running smoothly.

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Person Specification

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• Experience in volunteer management, HR, people coordination, or team leadership, ideally within a charity, festival or community setting.

• Confident recruiter and communicator, able to promote opportunities, interview and induct volunteers, and keep people engaged over time.

• Understanding of volunteer welfare, safeguarding and wellbeing, and the ability to handle concerns sensitively and confidentially.

• Organised and methodical, comfortable maintaining records, rotas and training logs.

• Inclusive and approachable, with an awareness of the barriers different people face to volunteering and how to remove them.

• Calm and practical on event days, able to lead a large team and respond to issues as they arise.

• Commitment to East Coast Pride’s values of equality, diversity, inclusion, and community celebration.

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Key Responsibilities

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• Develop and deliver an annual volunteer recruitment plan that meets the needs identified by the Board and other Leads across events, outreach, fundraising and year-round activity.

• Promote volunteering opportunities through community networks, education settings, employers and, with the Marketing & Content Lead, through East Coast Pride’s channels.

• Manage the volunteer journey from enquiry to onboarding, including applications, role matching, references and DBS checks where required, and induction.

• Maintain accurate and GDPR-compliant volunteer records, working with the Technology & Innovation Lead on systems and secure storage.

• Coordinate volunteer training and briefings, including safeguarding, safety and role-specific training, working with the Major Events & Safety Lead.

• Lead the volunteer operation on event days, including rotas, check-in, briefings, breaks, refreshments, welfare and a clear point of contact for any concerns.

• Act as the first point of contact for volunteer welfare, handling concerns, conflicts and complaints sensitively and escalating to the Board or Designated Safeguarding Lead where appropriate.

• Build and maintain a positive volunteer culture, ensuring volunteers are recognised, thanked and kept informed throughout the year.

• Gather volunteer feedback after events and activities, working with the Insights & Research Lead, and use it to improve the volunteer experience.

• Report regularly to the Board of Trustees on volunteer numbers, recruitment, retention, welfare issues and lessons learned.

 

Key Information

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• Remuneration: The role is not accompanied by any financial remuneration, although expenses for travel may be claimed where. finances and allocation allow.

• Time commitment: Flexible volunteer role, but in the region of 5-10 hours per week depending on commitment. Attendance at fortnightly Pride Committee meetings, as well as ad hoc meetings with other volunteers.

• Term: As determined by Board of Trustees

• Reporting to: Board of Trustees

• Line Reports: Volunteer Coordinators and other volunteers who support Volunteer Recruitment and Welfare activities.