Technology & Innovation Lead

Role Description

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The Technology & Innovation Lead is responsible for the systems, software and digital infrastructure that keep East Coast Pride running, from the public-facing website through to the tools volunteers use every day. They will maintain and develop the charity’s website, manage its software and subscriptions, and ensure that data is handled safely and in line with GDPR.

Beyond keeping the lights on, this role is about finding better ways of working. The postholder will look for opportunities to automate, simplify and improve how the charity operates, and will work alongside every other Lead to make sure technology supports rather than complicates their work.

This role suits someone who is practical, curious and comfortable explaining technical matters in plain English to a non-technical team.

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Person Specification

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• Experience in web development, IT support, systems administration, or digital product management, in a professional or voluntary capacity.

• Working knowledge of website platforms (e.g. WordPress, Squarespace or similar), domain and hosting management, and common charity software tools.

• Understanding of UK GDPR and data protection principles, and how they apply to a small charity handling volunteer, supporter and survey data.

• Problem-solver with an interest in improving processes and introducing new tools where they add value.

• Clear communicator, able to translate technical detail for Trustees and volunteers and to provide patient, practical support.

• Organised and reliable, with an eye for security, access control and documentation.

• Commitment to East Coast Pride’s values of equality, diversity, inclusion, and community celebration.

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Key Responsibilities

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• Maintain, update and develop the East Coast Pride website, ensuring it is accurate, accessible, secure and reflects the charity’s brand and events.

• Manage the charity’s software estate, including licences, subscriptions, user accounts, shared drives and email, keeping an up-to-date register and controlling costs.

• Act as the charity’s lead on GDPR and data protection, maintaining the data register, privacy notices and retention practices, and advising Leads on safe data handling.

• Manage access and permissions across all systems, including onboarding and offboarding volunteers securely.

• Identify and introduce innovations in ways of working, such as automation, shared tooling, ticketing, forms and volunteer management systems, that save time and improve quality.

• Work with all other Leads to understand their technology needs, provide first-line support, and ensure systems join up across fundraising, marketing, events, outreach and research.

• Support the Marketing & Content Lead with website content, analytics and digital campaign tooling.

• Support the Insights & Research Lead with survey platforms, data collection and secure storage of responses.

• Maintain basic documentation and continuity plans so that systems can be operated if the postholder is unavailable.

• Report regularly to the Board of Trustees on systems, data protection compliance, risks and improvement opportunities.

 

Key Information

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• Remuneration: The role is not accompanied by any financial remuneration, although expenses for travel may be claimed where finances and allocation allow.

• Time commitment: Flexible volunteer role, but in the region of 5-10 hours per week depending on commitment. Attendance at fortnightly Pride Committee meetings, as well as ad hoc meetings with other volunteers.

• Term: As determined by Board of Trustees

• Reporting to: Board of Trustees

• Line Reports: Other volunteers who support Technology, Digital or Data activities.